Application Management

Our QUAM support center by ASPA provides our customers high quality application maintenance services and with a high level of customization. Through our application maintenance services, we monitor the daily operational activity of the customer systems, with a specialization in SAP ERP systems and omnichannel commerce hybris, assuming responsibility for their maintenance and development, as well as the support for all questions, queries and incidents submitted by users.

This is achieved by designing a customized maintenance for the specific needs and the applications of each client, with multiple assistance modes, and defining service levels which ensure quality and efficiency. For this we have a catalog of maintenance services focused on SAP and hybris solutions:

Users Support

  • Assistance and resolution of user queries.
  • Resolution of errors.
  • Assistance in specific working peaks or cyclic events.
  • Training new employees or for new functionality.
  • Apps Maintenance

  • Corrective Maintenance (resolution of functional incidents in the system).
  • Evolutionary maintenance (new features and developments).
  • Managing users and permissions.
  • Systems Management

  • Monitoring and management of systems (OS, databases, applications), improvements, performance, backups, etc.).
  • Maintenance (patches, DB reorganization, automation scripts, etc).
  • Evolutionary maintenance.
  • Our QUAM support center by ASPA , currently serves a great amount of clients with quality and efficiency criteria. Our support, maintenance and administration services have the following characteristics:

    • They are made by skilled professionals.

    • They run efficiently in time and costs.

    • They are provided by standard methodology and procedures.

    • Their quality is consistently monitored.

    • They rely on an infrastructure that allows us to meet both remotely and personally, or in a mixed form.


    Contact Us

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    Vía de las dos Castillas 33.
    Complejo Ática Edificio 7 Planta 2.
    Pozuelo de Alarcón 28224 Madrid.
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    Phone: T: +34 – 91 352 26 29
    Fax: +34 – 91 714 18 03
    E-mail: info@aspaconsulting.com
    Website: www.aspaconsulting.com