ASPA receives SAP Partner Centre of Expertise (PCoE) certification.
At ASPA, we are specialists in consulting, implementation and maintenance services for SAP solutions. Our goal is to offer these services with world‑class quality standards. For this reason, we have certified procedures and follow best practices that are regularly validated by SAP.
We are pleased to announce that we have achieved the SAP Partner Centre of Expertise (PCoE) certification, which enables us to provide first‑ and second‑level support on behalf of SAP for products such as SAP Business All‑in‑One, SAP HANA, SAP Analytics and in the authorised field of Database & Data Management.
What does SAP PCoE certification entail?
SAP created PCoE certification within its partner program to ensure that those who provide technical support meet rigorous standards. Certified partners can offer local first- and second-level support (VAR-delivered support) for SAP products, ensuring that customers receive close and effective care.
PCoE certification verifies that the partner has:
- Quality standards and standardised support processes for SAP.
- Appropriate infrastructure and tools.
- Personnel with technical and operational skills aligned with SAP standards.
The certification process required several months of work in collaboration with SAP, including aligning internal processes and tools. Finally, a thorough audit was carried out which examined the operation of the support team and measured key indicators in the three fundamental pillars of the VAR service: people, processes and infrastructure.
According to the SAP report:
” This audit focuses on the consistency and performance of the partner’s Centre of Expertise’s Day‑to‑day support and maintenance activities, as well as the operability of its support infrastructure.”
Benefits for our customers
Having ASPA as a certified PCoE partner offers our customers:
- Services and maintenance with recognised quality standards,
- Standardised and transparent support throughout the SAP lifecycle,
- First- and second-level local service, with controlled escalation according to SAP processes.
- Support for industry-leading SAP service and support processes.
- Greater proximity and a personalised approach to incident and improvement management.
What does this mean for ASPA?
Achieving this certification reinforces our position as a trusted partner in the SAP ecosystem. It allows us to expand our portfolio of support services, raise our quality of service and consolidate relationships with customers who demand robust technical support aligned with the highest market standards.
If you would like to know more about our services or how we can help you with your SAP solution, we invite you to contact us.